How to get staff to be attentive and always willing to go the extra mile to make guests feel welcome

 

Background

Customer service is one of the most important aspects of any business. It is the way that businesses interact with their customers, and it can have a major impact on customer satisfaction and loyalty.

One of the most important things that businesses can do to provide excellent customer service is to have attentive and helpful staff. Staff who are attentive and willing to go the extra mile to make guests feel welcome can make a big difference in the customer experience.

Keywords

Attentive: Staff should be aware of their surroundings and be able to anticipate the needs of guests. They should be able to read guests' body language and facial expressions to get a sense of how they are feeling.

Helpful: Staff should be willing to go the extra mile to help guests. They should be able to answer questions, solve problems, and make recommendations.

Guests: Staff should always put the needs of guests first. They should be polite, friendly, and accommodating.

Welcome: Staff should make guests feel welcome and appreciated. They should create a warm and inviting atmosphere.

Thesis

There are many things that businesses can do to get staff to be attentive and always willing to go the extra mile to make guests feel welcome. These include:

Hire the right people: Businesses should hire staff who are naturally friendly and helpful. They should also look for staff who are willing to learn and who are always looking for ways to improve their customer service skills.

Provide training: Businesses should provide training to their staff on how to provide excellent customer service. This training should cover topics such as how to read guests' needs, how to solve problems, and how to make recommendations.

Create a positive work environment: Businesses should create a positive work environment where staff feel appreciated and valued. This will help to motivate staff to provide excellent customer service.

Reward good behavior: Businesses should reward staff who go the extra mile to help guests. This will show staff that their efforts are appreciated and that it is worth going the extra mile.

Listen to feedback: Businesses should listen to feedback from guests and staff. This feedback can help businesses to identify areas where they can improve their customer service.

By following these tips, businesses can get staff to be attentive and always willing to go the extra mile to make guests feel welcome. This will lead to increased customer satisfaction and loyalty, which can help businesses to grow and succeed.

a list of history sorted by years about getting staff to be attentive and always willing to go the extra mile to make guests feel welcome:

1890s

César Ritz, the Swiss hotelier who founded the Ritz-Carlton hotel chain, is known for his commitment to providing excellent customer service. He once said, "The customer is not always right, but he is always the guest."

1950s

Walt Disney, the American entrepreneur who founded the Walt Disney Company, is known for his attention to detail and his commitment to creating a magical experience for his guests. He once said, "We keep moving forward, opening new doors, and doing new things, because we're curious and curiosity keeps leading us down new paths."

1970s

Herb Kelleher, the American businessman who founded Southwest Airlines, is known for his sense of humor and his commitment to providing friendly and efficient service. He once said, "We treat our employees like family, and they treat our customers like family."

1980s

Isadore Sharp, the Canadian businessman who founded Four Seasons Hotels and Resorts, is known for his commitment to providing luxurious and personalized service. He once said, "The true measure of success is how well you make your customers feel."

1990s

The Ritz-Carlton Hotel Company publishes its Gold Standards of Service, which outlines the company's commitment to providing excellent customer service.

2000s

Southwest Airlines launches its "Employees First" philosophy, which puts employees at the heart of the company's culture.

2010s

Amazon introduces its "Customer Obsession" philosophy, which is based on the belief that the customer is always right.

2020s

The COVID-19 pandemic has forced businesses to rethink their approach to customer service. Many businesses have turned to technology to provide contactless service and to keep their customers safe.

This is just a small sample of the many historical events that have shaped the way we think about customer service. These events have helped to create a culture of customer service that is focused on providing excellent service to guests and making them feel welcome.

Q&A about staff to be attentive and always willing to go the extra mile to make guests feel welcome:

Q: What are some specific things that staff can do to be attentive and make guests feel welcome?

Smile and make eye contact. This shows that you are friendly and approachable.

Greet guests by name, if possible. This shows that you are paying attention and that you care about their individual needs.

Be proactive in offering assistance. Don't wait for guests to ask for help. If you see that they are struggling, offer your assistance.

Be knowledgeable about your products or services. This will help you to answer guests' questions and to make recommendations.

Be patient and understanding. Guests may have different needs and expectations. Be patient and understanding, and try to meet their needs as best you can.

Go the extra mile. This could mean anything from making a special request to simply going out of your way to help a guest.

Q: What are some of the benefits of having attentive and helpful staff?

Happy guests. Guests who feel welcome and appreciated are more likely to be happy with their experience.

Repeat business. Happy guests are more likely to do business with you again in the future.

Positive word-of-mouth. Happy guests are more likely to recommend your business to their friends and family.

Increased sales. Happy guests are more likely to spend more money with you.

Q: How can I create a culture of attentive and helpful staff?

Hire the right people. Look for people who are naturally friendly and helpful.

Provide training on customer service. Teach your staff how to read guests' needs, how to be proactive, and how to solve problems.

Create a positive work environment. Make sure your staff feel happy and appreciated at work.

Set clear expectations. Let your staff know what is expected of them in terms of customer service.

Reward good behavior. When staff go the extra mile, reward them for their good behavior.

Listen to feedback. Get feedback from guests on how your staff are doing.

By following these tips, you can create a culture of attentive and helpful staff who are always willing to go the extra mile to make guests feel welcome.

 a quadrant about public companies that are known for providing impeccable service:

Industry Company Motto Highlights

Luxury Hotels The Ritz-Carlton "We are ladies and gentlemen serving ladies and gentlemen." Personalized and attentive service, highly trained staff, commitment to excellence

Airlines Southwest Airlines "The Customer is Our Most Important Asset." Friendly and efficient service, go the extra mile to make sure guests have a positive experience, focus on customer satisfaction

Online Retail Amazon "Customer Obsession." 24/7 customer support, free shipping on many items, generous return policy, commitment to customer satisfaction

Technology Apple "Think Different." Knowledgeable staff, go the extra mile to help customers, commitment to providing excellent customer service

Department Stores Nordstrom "The customer is always right." Personalized and attentive service, highly trained staff, commitment to excellence

This is just a small sample of the many public companies that are known for providing impeccable service. These companies have all made significant investments in their customer service departments, and they are committed to providing their customers with the best possible experience.

Here are some tips on how to get staff to be attentive and always willing to go the extra mile to make guests feel welcome:

Hire the right people. When you are hiring staff, look for people who are naturally friendly and helpful. They should be able to read people's needs and be proactive in offering assistance.

Provide training. Once you have hired the right people, it is important to provide them with training on how to provide excellent customer service. This training should cover things like how to read customers' needs, how to be proactive, and how to solve problems.

Create a positive work environment. Staff are more likely to be attentive and go the extra mile if they feel happy and appreciated at work. Create a positive work environment by providing your staff with the resources they need, giving them opportunities to grow, and showing them that you value their work.

Set clear expectations. Make sure your staff knows what is expected of them in terms of customer service. This will help them to understand what is required of them and to be more likely to meet those expectations.

Reward good behavior. When staff go the extra mile, make sure to reward them for their good behavior. This will show them that their efforts are appreciated and that it is worth going the extra mile.

Listen to feedback. Get feedback from your guests on how your staff are doing. This will help you to identify areas where your staff can improve and to make sure that they are providing the best possible service.

By following these tips, you can create a culture of attentive and helpful staff who are always willing to go the extra mile to make guests feel welcome.

Here are some specific examples of how you can implement these tips:

When hiring staff, look for people who have experience in customer service or who have a natural aptitude for it. You can also ask them questions during the interview process to see how they would handle different customer service scenarios.

Provide your staff with training on how to read customers' needs, how to be proactive, and how to solve problems. There are many resources available online and in books that can help you with this.

Create a positive work environment by providing your staff with the resources they need, giving them opportunities to grow, and showing them that you value their work. This could include things like providing them with comfortable workspaces, offering them training opportunities, and giving them positive feedback.

Set clear expectations for your staff in terms of customer service. This could include things like how quickly they should respond to customer inquiries, how they should handle customer complaints, and how they should dress and act when interacting with customers.

Reward your staff for good behavior. This could be done in a variety of ways, such as giving them public recognition, giving them a bonus, or simply saying thank you.

Get feedback from your guests on how your staff are doing. You can do this by asking them to fill out a survey or by simply talking to them after they have received service.

By following these tips, you can create a culture of attentive and helpful staff who are always willing to go the extra mile to make guests feel welcome.

Here are some of the reasons why people might choose to stay at a Ritz-Carlton hotel:

Excellent service: The Ritz-Carlton is known for its legendary service. The staff is attentive and always willing to go the extra mile to make guests feel welcome.

Ritz-Carlton hotel serviceOpens in a new window

www.townandcountrymag.com

Ritz-Carlton hotel service

Luxurious accommodations: The Ritz-Carlton hotels offer some of the most luxurious accommodations in the world. The rooms are spacious and beautifully appointed, and they offer all the amenities you could want.

Ritz-Carlton hotel accommodationsOpens in a new window

www.townandcountrymag.com

Ritz-Carlton hotel accommodations

Exquisite dining: The Ritz-Carlton hotels have some of the best restaurants in the world. The menus feature the finest ingredients, and the dishes are prepared with the utmost care.

Ritz-Carlton hotel diningOpens in a new window

www.cntraveler.com

Ritz-Carlton hotel dining

Amenities: The Ritz-Carlton hotels offer a wide range of amenities, including spa treatments, fitness centers, and business centers.

Ritz-Carlton hotel amenitiesOpens in a new window

www.asia-hotelsupply.com

Ritz-Carlton hotel amenities

If you are looking for a luxurious and unforgettable hotel experience, then a Ritz-Carlton hotel is a great option.

Here are some public companies that are known for providing impeccable service:

The Ritz-Carlton is a luxury hotel chain that is known for its high level of service. The company's motto is "We are ladies and gentlemen serving ladies and gentlemen," and its staff is trained to provide personalized and attentive service to guests.

Ritz-Carlton hotel chainOpens in a new window

en.wikipedia.org

Ritz-Carlton hotel chain

Southwest Airlines is a low-cost airline that is known for its friendly and efficient service. The company's motto is "The Customer is Our Most Important Asset," and its staff is trained to go the extra mile to make sure that guests have a positive experience.

Southwest Airlines logoOpens in a new window

logos-world.net

Southwest Airlines logo

Amazon is an online retailer that is known for its customer-centric approach. The company's motto is "Customer Obsession," and it is constantly striving to improve its customer service. Amazon offers a variety of features to make it easy for customers to shop, including 24/7 customer support, free shipping on many items, and a generous return policy.

Amazon logoOpens in a new window

id.m.wikipedia.org

Amazon logo

Apple is a technology company that is known for its innovative products and its commitment to providing excellent customer service. The company's motto is "Think Different," and it is reflected in its customer service philosophy. Apple's staff is trained to be knowledgeable about its products and to go the extra mile to help customers.

Apple logoOpens in a new window

1000logos.net

Apple logo

Nordstrom is a department store chain that is known for its high level of customer service. The company's motto is "The customer is always right," and its staff is trained to provide personalized and attentive service to guests.

Nordstrom logoOpens in a new window

1000logos.net

Nordstrom logo

These are just a few examples of public companies that are known for providing impeccable service. These companies have all made significant investments in their customer service departments, and they are committed to providing their customers with the best possible experience.

There are many people who are known for always being willing to go the extra mile to make guests feel welcome. Here are a few examples:

César Ritz, the Swiss hotelier who founded the Ritz-Carlton hotel chain, was known for his commitment to providing excellent customer service. He once said, "The customer is not always right, but he is always the guest."

César Ritz, hotelierOpens in a new window

en.wikipedia.org

César Ritz, hotelier

Walt Disney, the American entrepreneur who founded the Walt Disney Company, was known for his attention to detail and his commitment to creating a magical experience for his guests. He once said, "We keep moving forward, opening new doors, and doing new things, because we're curious and curiosity keeps leading us down new paths."

Walt Disney, entrepreneurOpens in a new window

en.wikipedia.org

Walt Disney, entrepreneur

Herb Kelleher, the American businessman who founded Southwest Airlines, was known for his sense of humor and his commitment to providing friendly and efficient service. He once said, "We treat our employees like family, and they treat our customers like family."

Herb Kelleher, businessmanOpens in a new window

en.wikipedia.org

Herb Kelleher, businessman

Isadore Sharp, the Canadian businessman who founded Four Seasons Hotels and Resorts, was known for his commitment to providing luxurious and personalized service. He once said, "The true measure of success is how well you make your customers feel."

Isadore Sharp, businessmanOpens in a new window

www.amazon.com

Isadore Sharp, businessman

Anil Kapoor, the Indian actor and businessman who founded the Oberoi Hotels and Resorts, is known for his commitment to providing impeccable service. He once said, "Our guests are our most important assets, and we are committed to providing them with the best possible experience."

Anil Kapoor, actor and businessmanOpens in a new window

www.alamy.es

Anil Kapoor, actor and businessman

These are just a few examples of people who are known for always being willing to go the extra mile to make guests feel welcome. These people have all made significant contributions to the field of customer service, and their examples inspire others to provide excellent service to their own customers.

 books about getting staff to be attentive and always willing to go the extra mile to make guests feel welcome:

The Disney Way: How to Apply the Magic of Disney to Your Business by Tom Connellan. This book provides insights into the Disney customer service philosophy and how it can be applied to other businesses.

Book The Disney Way: How to Apply the Magic of Disney to Your BusinessOpens in a new window

www.amazon.com

Book The Disney Way: How to Apply the Magic of Disney to Your Business

The Customer-Centric Organization: Delivering Exceptional Service, Growth, and Profits by Fred Reichheld and Rob Markey. This book argues that the key to business success is to focus on the customer and to deliver exceptional service.

Book The Customer-Centric Organization: Delivering Exceptional Service, Growth, and ProfitsOpens in a new window

www.superoffice.com

Book The Customer-Centric Organization: Delivering Exceptional Service, Growth, and Profits

The Service Mindset: How to Deliver World-Class Customer Service by Ron Kaufman. This book provides practical advice on how to create a service-oriented culture in your business.

Book The Service Mindset: How to Deliver World-Class Customer ServiceOpens in a new window

www.revechat.com

Book The Service Mindset: How to Deliver World-Class Customer Service

The Little Book of Customer Service: A Big Dose of Helpful Advice by John Tschohl. This book is a quick and easy read that provides a wealth of information on customer service.

Book The Little Book of Customer Service: A Big Dose of Helpful AdviceOpens in a new window

www.amazon.in

Book The Little Book of Customer Service: A Big Dose of Helpful Advice

How to Win Customers and Keep Them for Life by Carl Sewell. This book is a classic in the customer service field and provides insights into how to build long-term relationships with customers.

Book How to Win Customers and Keep Them for LifeOpens in a new window

www.amazon.com

Book How to Win Customers and Keep Them for Life